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1. How can I report a possible Code violation on a Friday when City Hall is closed?

To make a complaint, please email us or you may use the online Web Service Request page which is located here: Service Request | Poway, CA - Official Website.  Please include your name, address and daytime phone number, and provide us with as much information as possible relating to your complaint. You may also file a complaint by calling 858-668-4660.

2. The weeds in my neighbor’s yard are high. Don’t they have to remove them since they could be a fire hazard?

Once a complaint is received the site will be visited. If warranted, a letter will be sent to the property owner requiring the weeds to be removed. You can submit your complaint online.

3. My neighbor’s pool is green and full of mosquitoes. What can be done?

Code Compliance will visit the site and send a letter as necessary. You can also contact the County of San Diego’s Department of Environmental Health, which has the Vector Control Program that serves all residents of San Diego County. They handle mosquitoes, rodents and general vector control. The Fight the Bite website has information about mosquitoes, rodents, and other vector control issues. The telephone number for the Vector Control Program is 858-694-2888.

4. There is graffiti on my neighbor’s wall, what do I do?

You can contact our Graffiti Hotline at 858-668-1234, or email. Please provide us with a clear description of the location. If the graffiti is on City property, please contact Public Works at 858-668-4700, or you may submit a service request form. Submit a service request.

5. Who do I call when a neighbor’s dog is always barking?

Citizens are often unaware that their dogs bark for extended periods of time while they are away from home. The City of Poway contracts with the San Diego Humane Society for animal control and dog barking complaints. Please call 619-299-7012 and leave your full name, address, address of the dog(s) and basic details about the complaint on the message line. An Animal Control Officer will notify the owners in writing about the barking.

Please understand that a barking dog is not necessarily a violation of the Poway Municipal Code and that calmly discussing a barking dog problem with your neighbor is often the best way to handle the situation.

6. There is a vehicle on the street in my neighborhood that has not been moved in a long time. What can I do?

Concerns about vehicles on the street should be referred to the Sheriff’s Department, who can be reached directly at 858-513-2800.

7. I just bought a house with an alarm installed. How do I receive service?

Once you have an alarm company, you must apply for an alarm permit (PDF) with Municipal Alarm Tracking, the City’s contractor that manages the alarm system. You can also apply online using the City of Poway Alarm Site. You will need to pay a one-time fee of $69. 

8. I called in a complaint a week ago and have not seen anything being done on my neighbor’s property. Why?

Once a complaint is received, a site visit is scheduled. If warranted, a courtesy notice will be issued or a letter sent to the violator. We generally give the violator 10 days to resolve the problem. Occasionally, a violation takes longer than 10 days to resolve. As long as it is actively being worked on, additional time can be given in order for the work to be thoroughly completed. You can call in to receive an update on any complaint you have filed.