Privacy Policy

The City of Poway ("City") is committed to protecting the privacy of the individuals utilizing the City's Web site; however, personal information submitted to the City's Web site may be subject to disclosure pursuant to various California laws, including, but not limited to, the California Civil Discovery Act of 1986 and the California Public Records Act. The City may share such information with other agencies: (1) if the information relates to that agency; (2) to protect the interests of others; (3) to protect and defend the rights or property of the City; or (4) as otherwise provided by law.

The City's Web site contains links to other sites. Please be aware that the City is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by the City's Web site.

Information We Collect

We collect information from you when you register on our site, pay utility bills, pay for services/fees, subscribe to our e-Notify system, respond to a survey, or fill out a form.

When on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card or bank information. You may, however, visit our site anonymously.

The City collects usage statistics for site management, such as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance issues. The information does not identify you personally. The following information about your visit is collected:

  • The Internet domain and/or IP address from which you access the City's Web site;
  • The type of browser and operating system used to access the City's Web site;
  • The date and time of the visit;
  • The pages visited; and
  • If you link to the City's Web site from another Web site, the address of that Web site.

The City's Web site may transfer information to your computer through cookies or other technology. The use of cookies or similar technology is an industry standard and does not personally identify users, although they do identify a user's computer. Cookies or similar technology can make the Internet more useful by storing information about your preferences on a particular site. If preferred, you can configure your browser to refuse cookies. However, you may not be able to take full advantage of the City's Web site if you do so.

Our Use of Your Information

Any of the information we collect from you may be used in one of the following ways:

  • To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.
  • To send periodic emails – The email address you provide for paying for utility bills, registration and license fees or City services, will only be used to send you information and updates pertaining to that business with the City.

City of Poway Mobile App

The City of Poway is using SeeClickFix, an online and mobile service request system, to power its mobile app and reporting forms. SeeClickFix is an application that allows Poway citizens to report non-emergency related issues. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.

Security Statement

The City Web site utilizes encryption technology; however, the user should not assume that information submitted to the City Web server would be treated as confidential. If a user submits information to the City's server through a web page containing visible indicators of active encryption technology, the City will take all reasonable precautions to safeguard the confidentiality of such information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (bank financials, credit cards, etc.) will not be stored on our servers.

Indemnification/Hold Harmless

By using the City's web site, user agrees to indemnify or hold harmless the City of Poway for any occurrence resulting from an act of user's use of the City's Web site. The City will take all reasonable precautions to safeguard the confidentiality of user information, but is not liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence, or any other act resulting in disclosure.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Contacting Us

If there are any questions regarding this privacy policy you may contact the webmaster at