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The original item was published from 12/2/2019 3:44:00 PM to 12/2/2019 6:08:20 PM.

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Posted on: November 30, 2019

[ARCHIVED] Precautionary Boil Water Advisory

Precautionary Boil Water Alert

[12/2 -4 p.m. UPDATE]
After extensive investigation, the City of Poway believes that a storm drain backed up into the water treatment facility’s clearwell reservoir during last week’s storm. 

The City is securing the stormwater outlet to eliminate any future backflow occurrences. The City is also draining a section of the reservoir in order to isolate the area affected and disinfect it. Crews will flush the water distribution system to ensure that its ready to bring the water system back online.

Per the State of California requirements, the City continues to test water and has found that the chlorine residuals meet standards.

The City of Poway remains under a precautionary boil water advisory.

[12/2 - 11 a.m. UPDATE]
As a precautionary measure, residents within the City of Poway should continue to boil their tap water before drinking it or using it for cooking until further notice.

The City of Poway is continuing to take corrective action, performing water quality monitoring, and working toward getting this advisory lifted.

As of this morning, the City has made 400,000 bottles of water available for distribution to residents and will continue to provide water during this precautionary boil water advisory. Bottled water be distributed at Lake Poway and City Hall on Monday from 7 a.m. to 6 p.m. Distribution information will continue to be updated each day. 

In anticipation of the upcoming storm, and to ensure the safety of our water supply, staff is performing a complete inspection of the clearwell at the water treatment facility.

[12/1 - 5 p.m. UPDATE]

As a precautionary measure, residents within the City of Poway should continue to boil their tap water before drinking it or using it for cooking until further notice.

The precautionary boil water advisory was issued after residents reported discolored tap water on Friday, November 29. Staff tested the water at homes where the initial calls came from, and in the Poway water distribution system for chlorine residuals, which is an important water quality indicator, and found the water to be well within standards. However, since the water discoloration appeared to be citywide, Poway water officials notified the State Water Resources Control Board of the situation and all parties determined a boil water advisory was in the best interest as a precautionary measure.

Per the State of California requirements, the City continues to test water and has found that the chlorine residuals meet standards. Staff is also continuing to inspect the clearwell at the water treatment facility, which has been identified as the location from which the water quality questions arose. The City is not able to rescind the precautionary boil water advisory until the State is satisfied with testing results.

Unfortunately, the City is not able to state when all requirements will be satisfied, but will continue to provide updates as information is confirmed.

Bottled water will continue to be distributed to residents at the Lake Poway location. The hours of distribution will be 7 a.m. to 6 p.m. on Monday, Dec. 2. Staff will also be setting up a distribution site at City Hall beginning Monday from 7 a.m. to 6 p.m. Distribution information will continue to be updated each day.

[12/1 - 1:30 p.m. UPDATE]
If you have not signed up your mobile device to receive emergency alerts from the County of San Diego, please sign up at alertsandiego.org. This is one of the notification systems that we used to get in touch with residents at the onset of the precautionary boil water advisory. Another great resource is the County's SD Emergency app. They pushed out alerts yesterday as well and you can download it from the app store on both Apple and Android devices.

[12/1 - 12:10 p.m. UPDATE]
For families with children in PUSD schools in Poway, the district has issued information via emails to families and through their social media channels. It's also available on the homepage of their website at powayusd.com.

[12/1 - 10:50 a.m. UPDATE]
We are monitoring our social media accounts for comments and questions, but due to the high volume, there may be delays. Please consider calling our Public Works office at 858-668-4700 as we have staff who are available to speak with you.

[12/1 - 10:30 a.m. UPDATE]
Water shipments continue to arrive at Lake Poway. We'll keep ordering water as it is needed. 

[12/1 - 8 a.m. UPDATE]
**Important new information** The City of Poway believes staff have isolated the area affected by rainwater from the recent storm. The City is working to resolve the issue. New water samples have been sent to the lab and we are waiting for results.

[12/1 - 7:30 a.m. UPDATE]
Water supplies for distribution at Lake Poway are running low at this time. Please know that a new delivery will arrive at 9 a.m.

[ORIGINAL POST]
As a precautionary measure, residents within the City of Poway should boil their tap water before drinking it or using it for cooking until further notice. 

Due to the recent storm event it is believed that the potable drinking water system has possibly been compromised. As a precaution, the City of Poway is advising residents to boil tap water or use bottle water for drinking and cooking purposes.  Crews are working around the clock to restore normal water service. 

“We are taking all of the necessary steps to address this situation,” said City Manager Chris Hazeltine. “Restoring normal water service is our top priority.”

Poway residents first reported discolored tap water on Friday, November 29. Staff tested the water at homes where the initial calls came from, and in the Poway water distribution system for chlorine residuals, which is an important water quality indicator, and found the water to be well within standards. However, since the water discoloration appeared to be citywide, Poway water officials notified the State Water Resources Control Board of the situation and all parties determined a boil water advisory was in the best interest as a precautionary measure.  

The City of Poway provides water service to approximately 50,000 residents. To date, the City of Poway has never issued a boil water order. 

Boiling water kills bacteria and other organisms. To avoid health problems, do not drink tap water without boiling for one minute and letting it cool. Or, use bottle water until the precautionary boil water advisory is rescinded.  Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice.

 Bottled water will be provided at Lake Poway beginning Sunday, Dec. 1 at 7 a.m.

View our resource for what to do during a boil water advisory.

Advisory in English and Spanish
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