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Cash, checks, and money orders are accepted. Payment options can be found on the Pay Your Bill page. At the current time, we are unable to accept debit or credit cards for payments made in person.
Water payments may be sent by mail, dropped off in the secure water payment depository box in the City Hall parking lot, or made online. The secure payment box is available at all times.
Requests made outside of normal business hours (including closed Fridays, weekends, or holidays) are subject to after-hours fees. To have service reinstated during these times / days, contact the city’s Water Treatment Plant at 858-668-4751. When the after-hours employee arrives, you will be required to sign an agreement to pay the after-hours fee before 9 a.m. the next business day. You will also be required to contact Customer Services on the next business day to officially sign up for service.
Online bill pay is available for Water / Sewer Utility Bills and is free to all water / sewer customers. To get started, you will need to have your account number and service address available. More information can be found on the Pay Your Bill page.
The City of Poway does not provide financial assistance for filling your pool. To ensure that the filling of your pool does not affect your sewer billing, it is recommended that you not fill your pool during the winter months of November-April. For an explanation of how your sewer charge is calculated, please read more about Rates and Fees or contact a customer service representative during business hours.