Cable Franchise

The City of Poway is served by two cable operators, Cox Communications and Spectrum/Charter Communications.

To find out which company serves your area, or for questions regarding your cable service or bill, contact the cable company directly.

Cox CommunicationsSpectrum
Phone: 1-800-221-4188Phone: 1-800-892-4357

There are no exclusivity agreements that preclude competition among cable companies to provide service in a particular area. Where various cable providers offer service depends on each company’s infrastructure throughout areas of the community.

Cable Complaints

Assembly Bill 2987, the Digital Infrastructure and Video Competition Act of 2006, has removed franchising authority from cities and empowered the California Public Utilities Commission (CPUC) to franchise television providers. The City Manager’s Office still monitors cable television franchise agreements and handles resident concerns.

If you have a cable television problem that has not been solved through direct efforts with your cable company, you can contact the City Manager’s Office for additional assistance by calling (858) 668-4509.

For questions on federal telecommunications rules and regulations, contact the Federal Communications Commission.