How to Turn Off Your Water Meter

Steps for Shutting off Your Water Meter


To turn off the water to your house follow these steps:
  1. Locate your water meter. The meter is typically located in a box by your sidewalk with a concrete lid.
  2. Locate your customer valve. The customer valve is located after the meter, towards the house.
  3. Turn the customer valve a quarter turn. The valve handle should be in the on position, parallel to the pipe. To turn it off, turn the valve one-fourth turn so that it is perpendicular to the pipe.
  4. If you cannot locate or turn off the customer valve, please call the City of Poway at (858) 668-4401 to a staff member assist you in locating your meter.
Do not try to operate the City of Poway’s valve (on the street side of the meter).

Meter Location Example

Water Meter Location

Customer Valve

Water Valve